Frequently Asked Questions

Orders & Shipping

We process orders within 2-3 business days. The delivery time after dispatch varies based on your location and the shipping option you choose at checkout.

Yes, we offer free standard shipping on all orders above $500 within the continental U.S.

Yes, we offer expedited shipping options at an additional cost.

As of now, we only ship within the continental U.S. We’re working on expanding our services to other regions soon.

Yes, once your order is dispatched, we will provide a tracking number via email.

If you receive a damaged product, please contact us immediately at with details and, if possible, photos of the damage. We’ll arrange for a replacement or refund.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also accept payments via PayPal.

Yes, transactions on our website are secure. We use SSL technology to encrypt and protect your data during transmission.

If you wish to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes once an order is processed.

Yes, we have a 30-day return policy. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Please check our return policy for more details.

Yes, all our espresso machines come with a manufacturer’s warranty. The length and terms of the warranty vary by product and manufacturer.

Returns & Exchanges

At Express Fix Store, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our returns and exchanges policy is designed to be as fair and straightforward as possible.


Our return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by all accessories and user manuals.

To initiate a return, please follow these steps:

  1. Contact our customer service team at with your order number and the reason for the return.
  2. Once you receive a return confirmation from our team, pack the item carefully in its original packaging.
  3. Ship the item back to us using a trackable shipping service. Please note that return shipping costs are your responsibility unless the return is due to a product defect or error on our part.

Once we receive your returned item, we will inspect it and notify you whether your return has been approved. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.


If you would like to exchange an item for any reason, please contact our customer service team at with your order number and the details of the item you wish to exchange. We will get back to you with instructions on how to proceed.

Please note that exchange shipping costs are your responsibility unless the exchange is due to a product defect or error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at with a description of the issue and, if possible, photos. We will arrange for a replacement or refund, depending on your preference and the item’s availability.

We are committed to ensuring that your experience with Express Fix Store is smooth and enjoyable. If you have any questions about our return and exchange policy, don’t hesitate to reach out to us.