Orders & Shipping
How long does shipping take?
We process orders within 2-3 business days. The delivery time after dispatch varies based on your location and the shipping option you choose at checkout.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders above $500 within the continental U.S.
Can I expedite my shipping?
Yes, we offer expedited shipping options at an additional cost.
Do you ship internationally?
As of now, we only ship within the continental U.S. We’re working on expanding our services to other regions soon.
Can I track my order?
Yes, once your order is dispatched, we will provide a tracking number via email.
What if my order arrives damaged?
If you receive a damaged product, please contact us immediately at cs@expressfixcoffee.com with details and, if possible, photos of the damage. We’ll arrange for a replacement or refund.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also accept payments via PayPal.
Is it safe to use my credit card on your website?
Yes, transactions on our website are secure. We use SSL technology to encrypt and protect your data during transmission.
Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes once an order is processed.
Can I return or exchange an item?
Yes, we have a 30-day return policy. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Please check our return policy for more details.
Do you offer warranty on your products?
Yes, all our espresso machines come with a manufacturer’s warranty. The length and terms of the warranty vary by product and manufacturer.
Returns & Exchanges
At Express Fix Store, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our returns and exchanges policy is designed to be as fair and straightforward as possible.
Returns
Our return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by all accessories and user manuals.
To initiate a return, please follow these steps:
- Contact our customer service team at cs@expressfixcoffee.com with your order number and the reason for the return.
- Once you receive a return confirmation from our team, pack the item carefully in its original packaging.
- Ship the item back to us using a trackable shipping service. Please note that return shipping costs are your responsibility unless the return is due to a product defect or error on our part.
Once we receive your returned item, we will inspect it and notify you whether your return has been approved. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
Exchanges
If you would like to exchange an item for any reason, please contact our customer service team at cs@expressfixcoffee.com with your order number and the details of the item you wish to exchange. We will get back to you with instructions on how to proceed.
Please note that exchange shipping costs are your responsibility unless the exchange is due to a product defect or error on our part.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at cs@expressfixcoffee.com with a description of the issue and, if possible, photos. We will arrange for a replacement or refund, depending on your preference and the item’s availability.
We are committed to ensuring that your experience with Express Fix Store is smooth and enjoyable. If you have any questions about our return and exchange policy, don’t hesitate to reach out to us.